Shipping Policy

Shipping Policy for ROCHLA

Order Processing:

    • Orders are typically processed within 1-5 business days upon receipt of payment.
    • Processing times may vary during peak seasons, holidays, or due to unforeseen circumstances.

  2. Shipping Methods:

    • We offer standard shipping and expedited shipping options.
    • Shipping carriers may include [Carrier 1], [Carrier 2], etc.
    • Customers can choose their preferred shipping method during checkout.

  3. Shipping Destinations:

    • We currently ship to [List of countries or regions you serve].
    • For international orders, customers are responsible for any customs duties or taxes imposed by their respective countries.

  4. Shipping Costs:

    • Shipping costs are calculated based on the shipping method selected and the destination.
    • Shipping costs will be displayed during the checkout process.

  5. Order Tracking:

    • Once the order is shipped, customers will receive a confirmation email with tracking information.
    • Customers can track their orders using the provided tracking number.

  6. Shipping Delays:

    • While we strive to meet our shipping estimates, unforeseen circumstances such as customs clearance, weather conditions, or carrier delays may cause delays. We appreciate your understanding in such cases.

  7. Lost or Stolen Packages:

    • We are not responsible for lost or stolen packages. Customers are encouraged to provide accurate shipping information and ensure a secure delivery location.

  8. Returns Due to Non-Delivery:

    • If a package is returned to us due to non-delivery (e.g., incorrect address), the customer will be responsible for the cost of re-shipping.

  9. Returns and Refunds:

    • Please refer to our Return Policy for information on returns and refunds.

  10. Contact Information:

    • If you have any questions or concerns about our shipping policy, please contact us at [Your Contact Email].